Date Reviewed: 11/11/2009
JTzort1 from NJ Member Since: 11/11/2009 View Member's: Reviews	An Unmitigated Waste of Money! Do Not Buy from Buy.com - Save yourself the time and wasted money in phone calls and aggravation. I have purchased limited items from buy.com for about a year, AND my most Recent Purchase WIll Be My Last from buy.com From initiation of purchase, to completion of the order, all the way to customer service, BUY.COM is a roller coaster ride of Aggravation, Confrontation, and Unmet Expectations. They will fight you on your order every step of the way. The final straw came recently when I required information and assistance on a warranty for my computer. No help at all. If you are expecting any type of assistance from the customer service side, avoid Buy.com at all costs. NOT WORTH THE AGGRAVATION - THE WORST CUSTOMER EXPERIENCE OF MY LIFE!	Overall Rating
Date Reviewed: 10/22/2009
tunde_oni from unknown Member Since: 04/10/2006 View Member's: Reviews	It's been a good experience so far.	Overall Rating
Date Reviewed: 10/20/2009
jajaja77809 from CA Member Since: 10/20/2009 View Member's: Reviews	DO NOT BUY ANYTHING FROM BUY.COM!!! They like to advertise that your account is not debited until the order has been shipped... Well not only was my account debited the full amount, but i recieved a confirmation shipment email, only to recieve an email 5 days later that my order was cancelled.... total pain, now I am trying to get a refund...	Overall Rating
Date Reviewed: 10/20/2009
holstebm from WI Member Since: 03/27/2006 View Member's: Reviews	They cancelled the order but KEPT THE MONEY. I paid via Paypal and even paid for expedited service. When I hadn't received shipping info, I contacted THEM to see where my order was. ONLY THEN did they inform me the order had been cancelled but BUY.COM KEPT THE MONEY forcing me to file a dispute with Paypal and even file BBB and FTC complaints regarding their questionable business practices. AVOID THEM.	Overall Rating
Date Reviewed: 10/20/2009
danno2903 from unknown Member Since: 08/23/2007 View Member's: Reviews	Great place to buy almost anything!	Overall Rating
Date Reviewed: 10/12/2009
gsf from unknown Member Since: 11/29/2005 View Member's: Reviews	Basically OK. However, added a smal $17 item to this $185 order which was not a 'free shipping' item and it added $7.00 shipping charges raising the cost of the added item to $24 - so I had to remove it from the order. I understand why, but seems like a losing move from the satndpoint of their sales. Over all a good experience with them so far.	Overall Rating
Date Reviewed: 10/03/2009
StevenGraff from CA Member Since: 05/14/2004 View Member's: Reviews	They stonewalled my efforts to report non-delivery and to resolve the missing shipment in a timely fashion. I have been forced to file a claim through PayPal and at this time it is not clear if I will receive a refund despite non-delivery of the product. My correspondence has remained polite and respectful, despite receiving the same form letter multiple times. My advice is avoid this etailer as their low pricing is made possible by unresponsive sales support and non-delivery of orders. On average I make 100 online purchases in a year, I have received better and more engaged support and order resolution from every other online store I have used.	Overall Rating
Date Reviewed: 10/01/2009
rrrdagreat from CA Member Since: 09/12/2005 View Member's: Reviews	For items that qualified for Free Shipping, it should automatically registered when checking out with an option for faster shipping with added fee.	Overall Rating
Date Reviewed: 09/24/2009
bilgwater from unknown Member Since: 08/09/2005 View Member's: Reviews	Good folkes,and Good prices. Hope they package the printer paper safely.	Overall Rating
Date Reviewed: 09/18/2009
rmonastyrsky from unknown Member Since: 12/28/2007 View Member's: Reviews	very good.	Overall Rating
Date Reviewed: 09/14/2009
philipenterprises from unknown Member Since: 12/11/2005 View Member's: Reviews	Overall, above average, based on experience to date; however, the range of items I shop for, is not always available in merchant inventory.	Overall Rating
Date Reviewed: 09/12/2009
paulfuller from unknown Member Since: 12/13/2005 View Member's: Reviews	No Comment	Overall Rating
Date Reviewed: 09/10/2009
gabrielxs1977 from MD Member Since: 09/10/2009 View Member's: Reviews	For some time I had been looking into buying either a Nikon D200 or D300 online. Just this past August I was very excited to purchase a Nikon D200 kit from under $449 from one of your vendors, Focus Camera. I patiently read all of the site reviews and I even called Buy.Com Customer Service to verify that I was purchasing the right product. Customer Service indeed informed me that I am purchasing a new Nikon D200 kit with a Full USA Warranty. Ten days later after my package arrived boy was I surprised, I received an electronic Dutch-English Dictionary. I have now returned the Dictionary for a full refund to Focus Camera. For obvious reasons I am very unhappy with Buy.com. Regards, Gabriel	Overall Rating
Date Reviewed: 09/03/2009
stuff from unknown Member Since: 12/19/2005 View Member's: Reviews	great	Overall Rating
Date Reviewed: 08/29/2009
ron.grimes from unknown Member Since: 02/26/2007 View Member's: Reviews	There email offers are a great way to take advantage of great products with rebates and free shipping.	Overall Rating
Date Reviewed: 08/24/2009
Shiva.BhumiReddy from CA Member Since: 09/15/2008 View Member's: Reviews | Lists	I went back and looked at the last 30 transactions through 2005 that I have had through Buy.com and can't say that I have had any problem with them. Typically the items have been electronics, tech, books, games, and movies. Prices were good and shipping was responsive. The caveat is I have never needed to utilize their customer service.	Overall Rating
Date Reviewed: 08/22/2009
sks405 from OH Member Since: 08/22/2009 View Member's: Reviews	I ordered one Seiko watch and had very bad experience with Buy.com marketplace sale. I got a defective watch! One rubber piece (possibly waterproof washer between watch and back over) was peeping out. When I checked return policy, Buy.com says that I should deal directly with seller. I am sure at the time of placing order, you will miss the marketplace word. Buy.com is responsible only for collecting money!!!!!!!!!!! Always avoid this trap if don’t want to suffer like me. I called seller and he was prompt in giving me RMA number but just number. I had to pay for freight and insurance. I didn’t choose to pay further on the watch. I was not sure if I send watch back, I will get something in return. So friends, please beware and don’t get trapped. Never buy anything from Buy.com marketplace.	Overall Rating
Date Reviewed: 08/20/2009
wulfpak from NC Member Since: 08/20/2009 View Member's: Reviews	I placed my first order with payment by Paypal. This company could not verify my Paypal account. They kept saying something was not confirmed or verified though I have a verified premier account with confirmed billing and shipping addresses which I confirmed with Paypal. I placed a second order using just a credit card in an attempt to avoid their incompentence concerning Paypal. For the second order (48519153), they claimed they had to call me at my billing phone number to verify the billing address. This call never came. They have wasted a week of my time. I am rating them one (1) star as zero (0) is not an available option. They are a zero (0). The worst online purchasing experience I have ever had. I believe I will go back to Skidiscounters because I had zero (0) questions and issues with them. The hassle is not worth the savings.	Overall Rating
Date Reviewed: 08/19/2009
gcummins from MO Member Since: 12/24/2005 View Member's: Reviews	Bought a LINKSYS WRT120N wireless router. However, unit was defective, did not work at all, despite a network engineer/friend installing it. We called LINKSYS, and after 30+ minutes troubleshooting, they said defective unit, return to store. BUY.COM refused to accept it back, as I had recycled the box (my bad for assuming a good product, and for my being green). In calling LINKSYS, found out I was sold a 2 year old, new-in-box unit, sold as new. BUY.COM failed to make me aware of that little detail. I cancelled credit card charge and am buying locally. Never again will I use BUY.COM!! Look at their last 3 months ratings--service going DOWN QUICKLY!! DANGER WILL ROBONSON, DANGER!!	Overall Rating
Date Reviewed: 08/19/2009
r35wilson from MD Member Since: 08/19/2009 View Member's: Reviews	Buy.com is good if you don't have a problem. On August 13, 2009 I ordered a laptop. It shipped promptly and was delivered on August 17. On August 16 my thirteen year old grandson. I told him I bought a laptop and he went to the site. He said " Pop, They have a cheaper price." It was reduced by $50. On August 17 I tried to find an phone number to call. There was none on their site, so I called 411, then 1800-555-1212. No number, but 1-800 gave me the number of Buynow.com. I got the Buy.com number from them. FedEx arrived. The box was crushed. I refused the delivery. Buy.com credited my account, but refused to send another laptop. They said I had to reorder, submit a request for the $30 instant rebate and the reduced price which "I" had to prove. Buy.com agreed to credit the $30, but even though I sent a Google site printout that showed the $50 reduction, but they said the price was not reduced. By this they called my grandson and I liars. NO CUSTOMER SERVICE AT BUY.COM.	Overall Rating
Date Reviewed: 08/19/2009
jd6400 from MN Member Since: 08/19/2009 View Member's: Reviews	Great response in shipping. was in the mail a few hours after ordered, but they shipped via UPS. received items within a few days (was happy with the service to this point) opened the package to find my items were all beat up. it looked like UPS decided to do the chacha on the package. tried talking to their customer service and have yet to have a response after 7 days of the original complaint. sent 2nd complaint about the complaint and still no response. I give them a 5 star rating until it comes to their shipping company they used and their customer service. I rate both those with 0 stars - absolutely horrible!	Overall Rating
Date Reviewed: 08/15/2009
sgk007 from CA Member Since: 06/26/2005 View Member's: Reviews	Good	Overall Rating
Date Reviewed: 08/14/2009
jimz06 from unknown Member Since: 05/28/2006 View Member's: Reviews	I went back and looked at the last 30 transactions through 2005 that I have had through Buy.com and can't say that I have had any problem with them. Typically the items have been electronics, tech, books, games, and movies. Prices were good and shipping was responsive. The caveat is I have never needed to utilize their customer service.	Overall Rating
Date Reviewed: 08/06/2009
sammy105 from unknown Member Since: 02/12/2006 View Member's: Reviews	I don't get the negative reviews either, I've never had an issue with this company. I got a 12 mp camera from them that to this day NO ONE sells for this cheap, period. Shipping said would take 7 to 9 business days, but took around 3. I think Howie and that thin guy from Road Trip have their reasons to bein' their spokesmen beyond money, since they both have enough :)	Overall Rating
Date Reviewed: 07/28/2009
whtcs from AL Member Since: 07/28/2009 View Member's: Reviews	I will never buy another item from this company! I placed my order on Sunday July 5, 2009 and received a confirmation e-mail that my order had been "processed" and it would be shipped in two to three days. I contacted the company on Wednesday July 8, 2009 about my order. I receive an e-mail back that they where having trouble "verifying" my credit card but at the same time a "pending" charge from Buy.com mysteriously appeared on my credit card. I sent an e-mail back asking why someone from Buy.Com did not contact me prior to me contacting them about this issue. I never received an answer to this question. After numerous e-mails back and forth and three days later, without ever having to verify my credit card, my order was "released" for shipment. I received my order ten days later! I contacted customer service several times but their only response or excuse was, "there was a problem with my credit card" and nothing was done.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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